Welcome to Ashland Sale Store’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re looking for the perfect Accent Piece or planning a wedding with our Bridal Bouquets, we’re here to help inspire your beautiful space.
Product Questions
What types of products do you offer?
We specialize in home and garden decor that brings warmth and style to any space. Our collections include Accent Pieces, Animals, Benches, Tables & Chairs, Birds, Butterflies & Feathers, Bowl & Vase Fillers, Bridal Bouquets, Bulbs & Accessories, Bulk Decor, Bulk Floral & Supplies, Burlap Ribbon, Bushes, Candle Holders, Candles & Fragrances, and Chargers.
Are your plants and floral arrangements realistic?
Yes! We take great pride in offering high-quality, realistic Bushes, Bulbs, and Bulk Floral arrangements that add a touch of nature to your home without the maintenance.
Do your candles come in different fragrances?
Absolutely. Our Candles & Fragrances collection features a variety of scents to create a cozy and inviting atmosphere in your home.
Shipping & Delivery
Where do you ship?
We are proud to ship our products worldwide! However, we are currently unable to deliver to Asia and a few other remote areas.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive in 10-15 business days after dispatch. Ideal for quicker deliveries.
- Free Shipping: Available on orders over $50, shipped via EMS. Your order will arrive in 15-25 business days after dispatch. Perfect for larger orders.
How long does it take to process my order?
All orders are carefully processed and prepared for shipment within 1-2 business days. You will receive a tracking number via email once your order has been dispatched from our warehouse.
Returns & Exchanges
What is your return policy?
We want you to be completely happy with your purchase. If anything does not meet your expectations, we offer a hassle-free return policy. Items can be returned within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and view your order history for a faster checkout experience next time.
Contact Us
Can’t find the answer you’re looking for? Our dedicated customer service team is here to help.
Email: [email protected]
Address: 3249 Saint Marys Avenue, LOUISVILLE, US 30434
Thank you for choosing Ashland Sale Store to help you create a home filled with warmth, style, and cherished memories.
Inspiring Beautiful Spaces, One Delivery at a Time
– The Ashland Sale Store Team